FAQ

FAQ

Click on any question below to view the answer

When can I move in?

You must sign the rental agreement during normal office hours of 9 am – 6 pm  Monday – Friday and 9 am – 2 pm on Saturday. You are then able to move your items into your storage unit any time during standard gate access hours: 7 am – 9 pm, seven days a week (or 24/7 if you signed up for it).
What kind of company is A Low Cost Self Storage and will I be treated fairly?
We run the business with integrity, truthfulness, fairness and treat all of our customers with respect. We are fully accredited by the Better Business Bureau (A+ Rating) and are committed to adhering to their Code of Business Practices. For more information, please click on the following link: About
How do I know how much storage space I will need?
Please ask our manager for assistance. He/she will ask you some questions about what you plan to store in order to determine the best size and type of storage that you need. You can also click on the following link: Unit Sizes and scroll down the page for more information.
What size and type of storage units do you have available?
Please click on the following link: Unit Sizes and it will list all that we have on the property. For the price and availability of a specific unit size, please call the office at (281) 422-2445 or visit the property. You can also click on the Reserve / Rent Unit link or button but please call the office if you do not see the size you are looking for as units become available regularly.
Can I rent or reserve a unit on your website?
Yes, please click on the Reserve / Rent Unit link or button in order to rent or reserve a storage unit. Tenants move out on a regular basis so please call the office if you do not see the unit size you are looking for, one could become available any day. You will still need to come into the office to sign your rental agreement but you will have secured the unit and save a lot of time as you will have submitted your information online and it will be entered in our storage management software.
What kind of identification is required in order to rent a space?
We require a valid government-issued photo ID (example: driver’s license, state ID card, or passport).
What are my actual move-in costs?
You pay the first month’s rent (which is pro-rated for the remaining days of the month) and a one-time $10 administration fee.
Do you have any move-in specials?
We do from time-to-time, please call or visit the office to find out.
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis but you can choose to pay in advance.
Do I need to have or purchase insurance to protect my items in storage?
We strongly recommend that you have insurance to protect your valuables as the storage facility is not responsible for loss or any damage to your items. Homeowner’s policies may provide coverage for your items stored but you need to check your specific policy. As a service to our customers, we have low cost tenant insurance available to protect your items.
Does someone have to be in the office to let me through the security gate?
No. At the time you sign your rental agreement, you will be given your own security gate code that will allow you access to your unit during standard gate access hours (or 24/7 if you signed up for it).
Do you sell locks, boxes, and moving supplies?
Yes. We sell locks, boxes, packing paper, bubble wrap, packing peanuts, tape, rope, mattress bags, and dust covers. We also sell magnetic lights and moisture absorbers for your storage unit (if desired).
Do I need to bring my own lock?
You can bring your own lock at the time of move-in or you can purchase a lock from us. We require that all units on the property be locked at all times (unless you are loading/unloading items into it).
Do you have a hand truck/dolly available at your facility?
Yes. You are welcome to use our hand truck/dolly to move in.
Do you have a truck or trailer available?
We do not have a truck but we do have a 6’ x 12’ enclosed trailer available for move-ins and move-outs. Please contact the manager and fill out the corresponding form and try to schedule an available time. For move-ins, a trailer can be dropped off at your home, apartment, or office where you can fill it with your items. When you have finished packing the trailer, contact the office and the trailer will be picked up and brought back to the storage facility and parked in front of your storage unit. You must follow the trailer back to the storage facility and empty the trailer as soon as possible as we do not want to block access for other tenants. For liability reasons, tenants are not able to tow the trailer themselves.
Are there any items that I am NOT able to store?
Hazardous or toxic materials, flammable liquids or gases, explosives, combustibles, perishables (food items) and any illegal substances (including marijuana in any form). Please contact us if you have any questions regarding a specific item.
How do I make a payment?
You can pay in person, by mail, or online through our website (click on the Payments link). You may also sign up to have your rental payments automatically deducted monthly from your credit card, debit card, or checking account.
What forms of payment do you accept?
We accept Cash, Checks, Money Orders, VISA, MasterCard, and Discover.
Do you have a customer referral program?
Yes we do, refer a new customer who rents a unit with us and you will receive $50 off of you next month’s rent. They must let us know that you referred them at the time they sign the rental agreement.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 10-day notice before you move out.
What must I do when I move out?
Provide 10-day advance notice, remove everything from your storage unit (do not leave any trash), leave the unit in broom-clean condition, remove your lock, and notify the manager that you have finished moving out.
What is your privacy policy?
Privacy Policy for A Low Cost Self Storage

This privacy policy discloses the privacy practices for (www.alowcostss.com). This privacy policy applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or from other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (i.e. make a payment, rent or reserve a unit).

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at

any time by contacting us via the email address or phone number listed on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, the site manager) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (281) 422-2445 or via email.

Convenient, Friendly, Helpful, Affordable Storage
FAQ - We offer free trailer service for you to move-in
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